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Returns & Exchanges Policy

Effective Date: July 05, 2026

At DAVIES FASHION LTD, we want you to feel confident when shopping with us. If you need to return or exchange an item, please review the conditions and process below.

This policy applies to purchases made through daviesfashion.org and does not affect any statutory consumer rights you may have under applicable UK law.

1. Return Eligibility

We generally accept returns for eligible items that are returned within the applicable return period.

To help ensure a return can be processed, returned items should:

Be unworn and unused.
Be in their original condition.
Have original tags attached where applicable.
Include original packaging where reasonably possible.
Not show signs of washing, damage, staining, or alteration.
Be returned with any relevant accessories supplied with the item.

We recommend trying clothing on over suitable underwear and taking reasonable care not to mark or damage the garment.

2. Items That May Not Be Eligible

Certain products may be excluded from return or cancellation where permitted by applicable law, including items that are:

Made to a customer’s specific requirements.
Personalised at the customer’s request.
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable.
Damaged, altered, or used after delivery due to customer handling beyond what is reasonably necessary to inspect the item.

Any applicable exclusions will be communicated where relevant.

These exclusions do not affect your statutory rights concerning faulty, damaged, misdescribed, or otherwise non-conforming goods.

3. Statutory Cancellation Rights

For qualifying online purchases, UK consumers generally have a statutory right to cancel an order within 14 days after receiving the goods, subject to applicable legal exceptions.

After notifying us of cancellation, the goods generally need to be returned within the applicable statutory period.

You may exercise these rights even if an item is not faulty, provided the applicable legal requirements and exceptions are met.

Our voluntary return arrangements, if any, are additional to your statutory rights.

4. How to Request a Return

Before returning an item, please contact our customer support team where possible.

Email: payment@daviesfashion.org
Phone: +44 7378540825

Please provide:

Your order number.
Name used for the order.
Email address associated with the purchase.
Product name.
Reason for the return, where applicable.

Our team will provide the relevant return instructions.

Please do not send a return to an address that has not been confirmed by our customer service team.

5. Return Shipping

Unless otherwise required by applicable law, the cost of returning an item may be the customer’s responsibility where the customer simply changes their mind or no longer wants the item.

If an item is faulty, damaged, incorrect, or does not conform to the contract, please contact us before returning it so that we can review the matter and provide appropriate instructions.

Where we are legally responsible for return costs, we will handle those costs in accordance with applicable law.

6. Return Packaging

Please package returned items securely to reduce the risk of damage during transportation.

Where possible, use suitable protective packaging and include the relevant order information so that we can identify the return.

We recommend obtaining proof of postage or tracking information when returning an item.

7. Exchanges

Where stock is available, we may offer exchanges for an alternative size or eligible variation.

Exchange availability depends on:

Current stock levels.
Product availability.
The condition of the returned item.
Applicable return requirements.

If the requested replacement is unavailable, we may offer an appropriate alternative or refund where applicable.

For a faster replacement, we may recommend returning the original item for a refund and placing a new order for the preferred size or product.

8. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

Faulty
Damaged
Incorrect
Significantly different from its description

please contact us as soon as reasonably possible.

Please include your order number and, where useful, photographs showing the issue.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include repair, replacement, refund, or another remedy available under applicable law.

9. Refunds

Once a return has been received and reviewed, we will process any applicable refund in accordance with the relevant terms and applicable law.

Refunds will generally be made using the original payment method.

The time for funds to appear in your account may depend on your bank or payment service provider.

For qualifying statutory cancellations, refunds will be handled within the applicable legal timeframe.

10. Original Delivery Charges

Where you exercise a statutory cancellation right, applicable law may require reimbursement of the applicable standard delivery charge.

If you selected a more expensive delivery option than the least expensive standard delivery method we offered, the additional cost may not be refundable where permitted by law.

11. Condition of Returned Items

Customers may generally handle clothing to the extent reasonably necessary to establish its nature, characteristics, and functionality.

If an item has been handled beyond what is reasonably necessary and its value has consequently decreased, applicable law may allow an appropriate deduction from a refund.

This does not affect statutory rights relating to faulty or non-conforming goods.

12. Return Processing Time

We aim to process returned items as promptly as reasonably possible after receiving them.

Processing time may vary depending on:

Return volume.
Delivery time.
Product inspection.
Payment provider processing.
Additional information required to resolve the request.

We will contact you if further information is required.

13. Promotions and Discounted Orders

Items purchased using promotional codes, discounts, or other offers may still be eligible for return where applicable.

Any specific promotional conditions will be communicated with the relevant offer.

Promotional conditions do not remove or restrict statutory consumer rights.

14. Gift Purchases

If an item was purchased as a gift, the refund may normally be issued to the original payment method used for the purchase.

Exchange arrangements may be available depending on the circumstances and product availability.

15. International Returns

If we accept an order for delivery outside the UK, return procedures, delivery costs, customs requirements, and applicable consumer rights may vary depending on the destination.

Please contact us before returning an international order so that we can provide the appropriate instructions.

16. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace rights provided to consumers under applicable law.

Where goods are faulty, unsafe, not as described, or otherwise fail to meet applicable legal requirements, you may have additional statutory rights and remedies.