Frequently Asked Questions (FAQ)

Effective Date: July 05, 2026

Welcome to DAVIES FASHION LTD. Below you will find answers to some of the most common questions about shopping at daviesfashion.org.

1. What can I purchase from DAVIES FASHION?

We are an online women’s fashion retailer offering a selection of clothing for different styles, occasions, and everyday wear.

Please check individual product pages for current availability, colours, sizes, materials, and product-specific information.

2. How do I place an order?

To place an order:

1. Select the product you would like to purchase.

2. Choose the available size or variation.

3. Add the item to your shopping bag.

4. Review your selected products.

5. Proceed to checkout.

6. Enter your delivery and billing information.

7. Select an available payment method.

8. Review your order carefully.

9. Complete your payment.

You will normally receive an order confirmation by email after your order has been successfully submitted.

3. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at payment@daviesfashion.org.

We will make reasonable efforts to accommodate requests received before the order has been processed or dispatched.

Once an order has been dispatched, changes may no longer be possible. Applicable statutory cancellation rights may still apply.

4. How do I know which size to choose?

Please refer to the Size Guide and the sizing information provided on the relevant product page.

Because fit can vary depending on the design, fabric, and cut of a garment, we recommend checking the measurements and product-specific information before ordering.

If you are unsure about sizing, please contact our customer support team.

5. How long does delivery take?

Orders are generally processed within 1–3 business days.

Typical estimated delivery times are:

• Standard Delivery: 3–7 business days

• Express Delivery: 1–3 business days

Delivery estimates may vary depending on the destination, delivery service, public holidays, carrier conditions, and other circumstances.

6. How much does shipping cost?

Shipping charges depend on the delivery destination and shipping method selected.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

7. Will I receive tracking information?

Where a tracked delivery service is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after dispatch.

8. What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us at payment@daviesfashion.org.

Please provide your order number so that we can review the delivery status and assist where possible.

9. What if my package shows as delivered but I cannot find it?

Please first check:

• Your delivery address

• A safe place

• With household members

• With neighbours

• Any delivery notification from the carrier

If you still cannot locate the package, contact us and provide your order number so that we can investigate with the relevant delivery provider where appropriate.

10. Can I return an item?

Eligible items may generally be returned in accordance with our Returns & Exchanges Policy.

Items should normally be unworn, unused, and in suitable original condition, with original tags and packaging where applicable.

Statutory cancellation rights may also apply to qualifying online purchases.

11. How long do I have to cancel an online order?

For qualifying online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.

Please refer to our Returns & Exchanges Policy for the applicable return procedure and further information.

12. Can I exchange an item for another size?

Where stock is available, we may offer exchanges for eligible items.

If the requested size or replacement product is unavailable, we may provide an alternative solution, such as a refund where applicable.

Please contact us before returning an item for an exchange.

13. What if I receive a faulty or damaged item?

Please contact us as soon as reasonably possible if an item arrives faulty, damaged, incorrect, or does not match its description.

Please provide your order number and, where useful, photographs of the issue.

We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.

14. How will my refund be issued?

Approved refunds will generally be returned to the original payment method.

Once we process the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

15. Do I have to pay for return shipping?

For a change-of-mind return, return shipping may generally be the customer’s responsibility unless otherwise stated.

If an item is faulty, damaged, incorrect, or otherwise does not conform to the contract, please contact us before returning it so that we can provide appropriate instructions.

Your statutory consumer rights are not affected.

16. What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, debit cards, and other electronic payment methods supported by our payment providers.

Available options may vary depending on your location and checkout conditions.

17. Is my payment information secure?

We take reasonable measures to support secure payment processing.

Payments may be processed through independent third-party payment providers that use their own security systems and procedures.

For your security, please never send complete card details, CVV codes, passwords, or authentication codes to us by email or telephone.

18. What should I do if my payment fails?

First check that your payment and billing information has been entered correctly.

A payment may also be declined by your bank or payment provider because of security checks, insufficient funds, expired payment details, or other reasons.

If the issue continues, please contact your bank or payment provider. You can also contact us if you need assistance with an order.

19. I was charged but did not receive an order confirmation. What should I do?

Please do not immediately submit another payment.

Check your email, including your spam or junk folder, for an order confirmation.

If you still cannot locate an order confirmation and believe a payment was completed, contact us at payment@daviesfashion.org with your available order or transaction information.

20. Can I use a promotional code?

If a promotional code is available, its applicable conditions will be displayed with the offer.

Some promotions may have expiry dates, minimum order values, product exclusions, or other conditions.

Promotional terms do not affect applicable statutory consumer rights.

21. Do you ship internationally?

International delivery may be available to selected destinations.

Available destinations, delivery methods, and applicable shipping charges will be displayed at checkout.

International customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country where applicable.

22. What happens if I enter the wrong delivery address?

Please contact us immediately at payment@daviesfashion.org if you notice an error in your delivery address.

We will make reasonable efforts to help before the order is dispatched, but changes may not be possible after processing or dispatch.

23. How can I contact customer support?

You can contact DAVIES FASHION LTD using the details below:

Email: payment@daviesfashion.org
Phone: +44 7378540825

For order-related enquiries, please include your order number whenever possible.

24. Where can I find your store policies?

Additional information is available through our website policies, including:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Returns & Exchanges Policy

• Payment Policy

• Cookie Policy

• Size Guide

We recommend reviewing the relevant policy before placing an order.

25. How can I learn more about DAVIES FASHION LTD?

DAVIES FASHION LTD is a UK-based online women’s fashion retailer.

Business Address:
164 Heol Keir Hardie
Mid Glamorgan
Aberdare
United Kingdom
CF44 9AN

Website: daviesfashion.org
Email: payment@daviesfashion.org
Phone: +44 7378540825

If your question is not answered above, please contact our customer support team and we will be happy to assist.

Last Updated: July 05, 2026