Shipping Policy

Effective Date: July 05, 2026

At DAVIES FASHION LTD, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains how orders placed through daviesfashion.org are processed, dispatched, and delivered.

1. Order Processing

Orders are normally processed after payment has been successfully authorised.

We aim to prepare orders for dispatch within 1–3 business days.

Orders placed during weekends, public holidays, or periods of particularly high demand may require additional processing time.

Once your order has been dispatched, you will receive delivery information at the email address provided during checkout where tracking is available.

2. Delivery Areas

We may offer delivery to selected locations depending on the destination and the delivery options available at checkout.

Available delivery destinations and shipping methods will be displayed during the checkout process.

If a particular destination is unavailable, this will be indicated before an order is completed.

3. Delivery Times

Estimated delivery times may vary depending on the destination and shipping method selected.

Typical delivery estimates are:

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may take longer during periods of high demand, public holidays, severe weather, carrier disruption, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout before you complete your order.

Shipping costs may vary depending on:

• Delivery destination

• Order size or weight

• Delivery method

• Promotional offers

• Other applicable delivery conditions

Any applicable shipping charge will be included in the order total before payment is submitted.

5. Tracking Information

Where a tracked delivery service is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after dispatch.

If tracking information does not appear to update for an extended period, please contact us so that we can assist.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

• Full name

• House or building number

• Street

• City or town

• County or region where applicable

• Postcode

• Contact details

If you notice an incorrect address after placing an order, please contact us as soon as possible at payment@daviesfashion.org.

We will make reasonable efforts to assist, but address changes may not be possible once an order has been processed or dispatched.

7. Failed Delivery

If a delivery cannot be completed because the address is incorrect, incomplete, inaccessible, or the recipient is unavailable, the carrier may attempt redelivery or return the package to the sender.

If an order is returned to us because of an address or delivery issue attributable to the customer, we may contact you to arrange the next steps.

Any additional delivery costs may be the customer’s responsibility where permitted by applicable law.

8. Delayed Deliveries

Estimated delivery times are provided for guidance.

Delays may occur because of circumstances such as:

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruption

• Customs procedures

• Incorrect address information

• High seasonal demand

• Operational or technical issues

If your order appears to be significantly delayed, please contact us with your order number so that we can investigate.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

• Your delivery address

• A safe place specified for delivery

• With household members or neighbours

• Any delivery notification provided by the carrier

If the package remains missing, contact us and provide your order details. We will work with the relevant delivery provider where appropriate to investigate the issue.

10. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of:

• The outer packaging

• Shipping label

• Damaged packaging

• Affected product

This information can help us assess the situation and communicate with the carrier where necessary.

11. Incorrect or Missing Items

If your order contains an incorrect item or an item appears to be missing, please contact us at payment@daviesfashion.org.

Please provide your order number and relevant product information so that we can review the issue and provide an appropriate resolution.

12. International Delivery

For orders delivered outside the United Kingdom, additional delivery conditions may apply.

Depending on the destination, international orders may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Where applicable, such charges may be the responsibility of the customer unless otherwise stated at checkout.

Delivery times for international orders may also vary depending on customs processing and local carrier operations.

13. Delivery Confirmation

An order is considered dispatched when it has been handed to the relevant delivery provider.

Delivery confirmation may be provided through carrier tracking or other delivery records where available.

We may use reasonable delivery information provided by the carrier when investigating delivery enquiries.

14. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

You may still have statutory cancellation or return rights where applicable under UK consumer law. Please refer to our Returns & Exchanges Policy for further information.

15. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict any statutory rights you may have under applicable consumer protection law.

Where applicable law requires goods to be delivered within a particular period or provides remedies for failure to deliver, those legal rights will apply.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

DAVIES FASHION LTD
164 Heol Keir Hardie
Mid Glamorgan
Aberdare
United Kingdom
CF44 9AN

Website: daviesfashion.org
Email: payment@daviesfashion.org
Phone: +44 7378540825

When contacting us about an order, please include your order number whenever possible.

Last Updated: July 05, 2026